INTRO  DSGEN202C

Introduces learners to American Red Cross Disaster Services and allows them to discover how volunteers support this critical mission, and to explore ways they can become involved in a local chapter. The course is available online...

Your chapter may require printed proof of completion...please check with your local Red Cross Chapter what might be required.  This class must be completed online prior to deployment for a disaster relief operation. 

LEARNING OBJECTIVES:

• Represent the Red Cross to our government and emergency management partners in a manner consistent with the Red Cross mission, vision, values and procedures.
• Identify how your communities and the Red Cross work together to prepare for disasters and continue to work together during and after a disaster, emphasizing the Red Cross role.
• Describe how individuals in Red Cross Response contribute to preparing for and alleviating the effects of a disaster through the services we provide.
• Identify ways that you can volunteer with or contribute to the activities of Red Cross Response in your local community.
• Contact your local Red Cross to learn more about volunteering with disaster response.

Aviation Disaster 

The purpose of this disaster course is to prepare a Red Cross employee or volunteer for an Aviation Disaster.

Basic Food Safety and Handling

FHMCC200S

The purpose of this online course is to prepare Red Cross employees and volunteers to the principles of safe food handling.  It is an online training that is divided into 4 segments.  The courses utilize video, photographs and Flash animations. This is a contracted course from an outside Red Cross vendor and is available in English and Spanish.

Please click here to download Login and Account instructions.

To begin course, click the "Get Started" button below.  

When you finish, you will need to print copies of your course completion certificate and take them to your chapter’s LMS and DSHR administrators to update your LMS and DSHR training records.

   Click here for the website 

Bulk Distribution Operations 

DSMCC210A

Bulk Distribution Operations is an instructor-led, basic level course. It is an interactive course where participants engage in scenarios to learn how to apply bulk distribution operations guidance. Participants receive the Bulk Distribution Handbook, which provides tools and information for use on disaster relief operations, chapter responses and in the classroom.

The purpose of this course is to prepare participants for the roles, responsibilities and tasks involved in setting up, operating and supporting a Bulk Distribution operation in the chapter and on a disaster relief operation.

CBRNE - Ready, Respond 

DSGEN210C

CBRNE .Ready, Respond is an instructor-led course that introduces chapter leadership to its role in preparing for and responding to Chemical, Biological, Radiological, Nuclear and Explosive (CBRNE) events, and how responding to these events requires unique local actions.

The purpose of the training is to prepare chapter executives, emergency services program managers and their volunteer counterparts to use the new CBRNE Handbook and Annex in planning for and responding to a CBRNE event.

Client Assistance Cards: Caseworkers 

CAC-C   DSCLS200C

The purpose of this online disaster course is to prepare Red Cross employee and volunteer caseworkers to properly receive and issue Client Assistance Cards during a local disaster response and on a disaster relief operation.  

  Click here for the Learning Management System (LMS) 

Client Assistance Cards: Financial and Statistical Information Management Workers 

CAC-F   DSCLS201C

The purpose of this online course is to prepare Red Cross employee and volunteer FSI workers to properly distribute, control and track the use of Client Assistance Cards during a local disaster response and on a disaster relief operation.

   Click here for the Learning Management System (LMS) 

Client Assistance System (CAS)

various course modules

The purpose of these online courses is to prepare Red Cross employee and volunteer workers to use the Client Assistance System (CAS).  Modules are offered covering the conventions, elements of the system, creating a case, functions and reports.  Users will develop an understanding of workflow, issuance of CAC cards, casework or Individual Assistance Provider (IAP) assignment.  The courses will educate those involved in day-to-day Chapter incidents response as well as DR-specific duties.  Additional modules cover Supervisor functions, Webi CAS Report Writer and Chapter Disaster Operations.

   Click here for the Learning Management System (LMS) 

Client Casework: Providing Emergency Assistance 

CCW  DSCLS202A

Client Casework is an instructor-led, video-supported course designed to train new or less-experienced Red Cross Client Casework Service Associates how to conduct effective client interviews and provide appropriate assistance to help meet a client's immediate disaster-caused needs.

Collaborating to Ensure Effective Service Delivery 

CEESD  3089-4

The course is designed to prepare Red Cross employees and volunteers to establish collaborative relationships that contribute to a coordinated disaster response and help to ensure inclusive and effective service delivery. This course will also prepare participants to begin conducting liaison activities in a chapter and to establish a foundation upon which they can build towards a career as a liaison in the Disaster Services Human Resources (DSHR) System.

Community Disaster Education Presenter's Workshop (CDE)

4461

This workshop is designed to prepare a presenter to deliver quality Community Disaster Education presentations by providing sufficient background information and support.  It does not teach platform deliver or presentation skills - it gives information needed to target audiences, choose messages, and to select Community Disaster Education materials that, when delivered effectively, will cause people to change behavior.  

*** Please note that this course has been retired with the important concepts being migrated to the Disaster Instructor Specialty Training (DIST) course below.  *** 

Disaster Assessment Basics  

DSIMS100A

Disaster Assessment Basics is an instructor-led, basic level course. The course encompasses the tasks and responsibilities of the Disaster Assessment activity on a disaster relief operation. The course includes a section on local disaster incidents, which may be customized by the instructor for a local disaster program.

The Disaster Assessment Basics course is not a replacement for the Fundamentals of Disaster Assessment (DSIMS200B) course; it is a complementary course developed for a different audience. This new course is designed for local community volunteers, primarily Disaster Action Team (DAT) members.

The Fundamentals of Disaster Assessment course is the required course for all Disaster Assessment DSHR members, and is recommended for any volunteer who serves in a Disaster Assessment leadership role at the chapter even if that person does not deploy beyond the chapter.

The purpose of this course is to provide a general overview of the tasks performed by Red Cross Disaster Assessment workers in support of a disaster relief operation and a local incident such as a single or multifamily fire.

Disaster Frontline Supervisor 

DSSSS601A

Disaster Frontline Supervisor (DFS) is an instructor-led, basic level course. The Disaster Frontline Supervisor Handbook provides disaster relief operations supervisors with tools that support their success. It is for use on both operations and in the classroom. Disaster Frontline Supervisor combined with Disaster Frontline Supervisor Simulation (DSSSS602A) replace Supervision on Disaster Assignment (DSSSSS600A) and Supervision in Disaster (ARC 3086). To meet the training requirements for a supervisor position in the Disaster Services Human Resources System both the course and simulation are required.

Disaster Frontline Supervisor Simulation 

DSSSS602A

Disaster Frontline Supervisor Simulation (DFSS) is an instructor-led, basic level course. The simulation builds on the information presented in the Disaster Frontline Supervisor (DFS) course. The simulation provides an opportunity to practice key supervisory skills and use the Disaster Frontline Supervisor Handbook as a resource. Disaster Frontline Supervisor combined with Disaster Frontline Supervisor Simulation (DSSSS602A) replace Supervision on Disaster Assignment (DSSSSS600A) and Supervision in Disaster (ARC 3086). To meet the training requirements for a supervisor position in the Disaster Services Human Resources System both the course and simulation are required.

Disaster Fundraising: Preparing and Responding in Chapters  

ARC 3074-3

Learners understand how to organize and execute a disaster fundraising campaign on an operation in this one-day, intermediate level course.

Disaster Fundraising (DFR): Preparing and Responding in Chapters is a skills-based training course that provides the tools for chapter leadership, staff and volunteer fundraisers to prepare for and execute disaster fundraising campaigns in response to disasters within their jurisdiction, and during national disasters. The primary focus will be on the management of disaster fundraising at chapters for Level I – III operations.
 

Disaster Fundraising: Preparing and Responding in Chapters replaces Principles and Methods as the introductory disaster fundraising course. Disaster Fundraising: Principles and Methods is no longer available.

Disaster Kitchen Training (replaces MCFS)  

DKT  3068-30

Disaster Kitchen Training is a course designed to prepare Red Cross and partner agency staff to work at a kitchen site and prepare large numbers of meals for those affected by a disaster. Activities at the kitchen site include: preparing the food in the kitchen, working in the yard/supply area and mobile feeding area, if needed.

Disaster Mental Health: An Overview 

ARC 3077-2

The purpose of this basic Disaster Services course is to help participants understand the roles, responsibilities and benefits of the Disaster Mental Health activity within Individual Client Services. Participants will learn how Disaster Mental Health supports both the disaster relief operations workers and clients within the disaster affected community.

Disaster Services Technology: DST 101 

The purpose of this workshop is to give the participant introductory knowledge of the Disaster Services Technology Team activity

Learning Objectives

As a result of this workshop, participants will be able to:

1. Describe the chain of command for activities within DST up through the operation administration

2. Understand the mission, goals, purpose, and principles of Disaster Services Technology

3. Identify the 4 major activities within DST

4. Understand how the DST activity helps fulfill the overall Mission of the Red Cross

5. Know what to do when their first DRO assignment is received

   CUSTOMER SERVICE (RCS) WORKSHOP 

The purpose of this workshop is to give the participant introductory knowledge of the Disaster Services Technology Response Customer Service (RCS) activity

As a result of this workshop, participants will be able to:

1. Define the role of RCS and its place in a DRO

2. Explain the knowledge, abilities and skills needed by RCS staff members

3. Describe the organization and content of Response Technology Procedures (RTPs)

4. Understand resource management responsibilities and procedures

5. Understand the role that DST plays in Client Assistance System (CAS) password administration

The purpose of this workshop is to give the participant introductory knowledge of the Disaster Services Technology Response Networking (RNT) activity

Learning Objectives

As a result of this workshop, participants will be able to:

1. Define the role of RNT and its place in a DRO

2. Explain the knowledge, abilities and skills needed by RNT staff members

3. Describe the organization and content of Response Technology Procedures (RTPs)

4. Understand network fundamentals and equipment

5. Be familiar with site selection concepts

6. Understand the basics of network cabling and power distribution

7. Recognize satellite RF safety zones

The purpose of this workshop is to give the participant introductory knowledge of the Disaster Services Technology Computer Operations (RCO) activity

Learning Objectives

As a result of this workshop, participants will be able to:

1. Define the role of RCO and its place in a DRO

2. Explain the knowledge, abilities and skills needed by RCO staff members

3. Describe the organization and content of Response Technology Procedures (RTPs)

4. Define the 3 basic network scenarios and laptop setup

5. Describe security methods and importance

6. Understand the concept of databases and where they can reside in an operation

7. Differentiate between login IDs for laptop access to Windows, server/domain, e-mail and applications

The purpose of this workshop is to give the participant introductory knowledge of the Disaster Service Technology Response Communications (RCM) activity

As a result of this workshop, participants will be able to:

1. Define the role of RCM and its place in a DRO

2. Explain the knowledge, abilities and skills needed by RCM staff members

3. Describe the organization and content of Response Technology Procedures (RTPs)

4. Understand the two main areas of RCM responsibility

5. Understand the basic communications technologies used on a DRO.

Emergency Operations Center EOC/Incident Command Liaison 

EOC-L  3089-5

The purpose of this course is to prepare Red Cross employees and volunteers who will be assigned to government and emergency settings to work collaboratively with Red Cross partners --- helping to ensure a coordinated response that results in effective service delivery.

ERVs: Ready, Set, Roll   

ERVT  3068-4

The purpose of this basic level Disaster Services course is to prepare volunteers and employees of the Red Cross to safely and effectively use an Emergency Response Vehicle (ERV) and its equipment to meet feeding and other service needs of people affected by disaster. Participants will be volunteers and employees of the Red Cross who work on Emergency Response Vehicles.  

This course consists of two parts. The first part contains approximately three hours of self-study. At the conclusion of the self-study, participants must attend the second part, which consists of the combination of an ERV orientation and a road test. Participants must complete both parts of the course. The total estimated time to complete the second part of the course is dependent upon the number of participants and the availability of equipment.

ESF6 Workshop  

ESF6  DSPSS600W

Course information pending.

Financial & Statistical Information Management 

FSI  3078-2

After successfully completing the course, Red Cross volunteers and employees will be able to perform the tasks of a Financial and Statistical Information Management (FSI) service associate on a disaster relief operation. 

Foundations of Disaster Mental Health   

FDMH  3077-4

The purpose of this course is to prepare licensed mental health professionals to provide for and respond to the psychological needs of people across the continuum of disaster preparedness, response and recovery.  

Participants in this course will be licensed mental health professionals who are considering becoming involved in Red Cross disaster mental health preparedness, response and recovery activities at their local chapter and on national disaster relief operations.

Fulfilling Our Mission - Translating Your Compassion into Community Action  

FOM  DSGEN200A

This course is a basic, entry level instructor-led course, which introduces potential disaster volunteers and members of other local agencies to the role of the Red Cross in the community's actions in preparing for, responding to and recovering from emergencies and disasters. It provides the foundation of service delivery standards for the American Red Cross by considering the Fundamental Principles and Values of the Red Cross and how they would apply throughout the disaster cycle (prepare, respond and recover).

Fundamentals of Disaster Assessment  

FDA  DSIMS200B

The purpose of this course is to introduce the critical role of Disaster Assessment, explore related preparedness tasks, learn how to collect and communicate disaster assessment information, and become familiar with how disaster assessment information supports management and service delivery decisions.

This course is a blended learning course consisting of two components, online (DSIMS200C) and instructor-led (DSIMS200A). Successful completion of both course components is required to receive a certificate of course completion. 

The online training component of the course (Part 1) resides on the Red Cross Learning Management System (LMS). It provides an overview of the Disaster Assessment activity and its related tasks. 

  Click here for the Learning Management System (LMS) 

The instructor-led component of the course (Part 2) will reinforce and build upon content presented in the online component while providing participants with the opportunity to apply their knowledge and develop skills in Disaster Assessment through applied learning activities.

Fundamentals of Disaster Public Affairs: The Local Response  

DSOSS200A

Fundamentals of Disaster Public Affairs: The Local Response is a facilitator-led course that introduces Red Cross communicators to the critical tasks necessary to initiate a chapter disaster public affairs response. Participants will have the opportunity to engage in case-based scenarios, group exercises, practice activities and open discussions. These participatory activities reinforce important concepts and meet segment objectives.

Fundamentals of Instruction & Facilitation  

FIF  3090-1

Fundamentals of Instruction and Facilitation is a self-study course designed to provide the necessary foundation required of basic level Disaster Services instructors who train employees and volunteers to be prepared for and respond to disaster events.

Using a self-study workbook and course video, participants work through the materials, either alone or in conjunction with others, at their own pace. The course is comprised of specific video segments with assigned readings and exercises. At the conclusion of the training, participants will complete a self-administered, multiple-choice question Course Review.

Fundamentals of Staff Services  

FSS  DSSSS200C

This course is a basic level online disaster course consisting of four separate learning modules that will familiarize participants with the high-level responsibilities of the Staff Services group. It takes approximately one hour to complete. 

  Click here for the Learning Management System (LMS) 

Health Services Response Workshop  

HS1  DSCLS205W

Health Services Response (DSCLS205W) is an instructor-led workshop designed to orient licensed or certified health professionals to the roles and responsibilities of a Health Services Service Associate when working on behalf of the American Red Cross to meet the disaster-related health needs of clients. 

This one-day learning experience consists of a series of short instructor presentations interwoven with class discussions and small group activities during which participants work as members of a Red Cross Health Services team to resolve complex problems. These activities require workshop participants to apply their professional knowledge, experience and critical thinking abilities to the work-related challenges experienced by Red Cross workers who provide immediate assistance to clients in the aftermath of a disaster.

Humanity in the Midst of War: Introduction to International Humanitarian Law  

HIS 0365   IHL

Humanity in the Midst of War: Introduction to International Humanitarian Law (IHL) is intended to raise awareness among Red Cross representatives and general audiences about the Geneva Conventions, the basic rules of international humanitarian law, and the role of the Red Cross during armed conflict to implement IHL. 

Through a hands-on approach utilizing group activities, class discussion and multiple audiovisual aids, this newly-updated course invites participants to reflect on their images and perceptions of armed conflict and explore the powerful and fundamental concept of human dignity even in the midst of the excesses of war.

In-Kind Workshop  

IKD 

The purpose of this course is to familiarize participants with the American Red Cross position on in-kind donations, and to prepare them to help manage In-Kind donations at disaster sites. Much of the information presented can also be applied to managing In-Kind donations at chapters.

Logistics: An Overview  

LOG1  3071-1

The purpose of this course is to provide basic information about the processes of Material Support Services activities in support of an American Red Cross disaster relief operation. Participants will learn about the skills, abilities and knowledge needed by Material Support Services workers and how they can become involved in their local chapter.

Logistics Simulation  

LS  3071-2

The purpose of this training is to provide participants an opportunity to practice the knowledge and skills needed to run a successful logistical operation in their local chapter.

Mass Care: An Overview   (formerly COS1)

MC1  DSMCC200A  

The purpose of this basic level Disaster Services training is to provide an overview of the activities performed by the Mass Care group in support of a disaster relief operation. Participants will be employees and volunteers of the Red Cross and other agencies and community leaders who wish to serve in or work with Mass Care group activities on a disaster relief operation.

Mass Care Overview is a basic level Disaster Services course which replaces the Community Services Overview Course (ARC 3068-6, Rev. 09/05) which should no longer be taught.

The Mass Care Overview course uses the latest terminology and concepts that have been introduced by the current DSHR System documents. The key change is the term Community Services is now Mass Care.

Mass Casualty Disasters 

MCD  3079-1

Mass Casualty Disasters is an instructor-led and video-supported course designed to prepare employees and volunteers to plan for and respond to mass casualty disasters.

This course combines a series of presentations and class discussions which use real-world examples to explore the four types of mass casualty disasters and the planning and response role of the Red Cross as part of an overall community response. This interactive learning experience culminates in a thought-provoking simulation of a mass casualty event where participants form teams, representing a Red Cross chapter, and must make decisions during the first 24 hours following the disaster event.

Media Relations Workshop for Disaster Workers  

CNDIS104

The purpose of this workshop is to provide the participant with the fundamental knowledge and skills to comfortably and effectively deal with media on disaster scenes as a Disaster Services Volunteer.

Partnership Development 

Partnership Development is a Basic level, instructor led workshop. It is designed to increase staff awareness about different types of partner agencies while enhancing their ability to build effective partnerships. This interactive workshop is intended for all staff levels.

The purpose of Partnership Development:

• Explore the importance of diverse partner agencies in ARC service delivery.
• Review current partnership development guidance.
• Outline partnership development process.

Preparing for and Managing A Spontaneous Volunteer Workforce  

SVW  DSSSS201C

This course is a basic level online disaster course consisting of four separate learning modules that provides participants with the knowledge and skills needed to prepare for and manage volunteers with no previous Red Cross affiliation who come forward to work with the Red Cross when a disaster threatens or occurs.

Participants in this course will be members of the Chapter Coordinator of Disaster Volunteers (CDV) Team and/or Chapter Disaster Volunteer Managers/Directors/Chairpersons who will be the frontline in welcoming a spontaneous volunteer workforce when a disaster threatens or occurs. Participants can also be supervisory staff from all DSHR groups and other Red Cross individuals who are interested in learning more about spontaneous volunteer management, or whose duties may interrelate with spontaneous volunteers. They may also be DSHR members who are currently serving, or are interested in serving, in Staff Services. The course is required for Staff Services, Workforce Planning and Acquisition activity workers. 

  Click here for the Learning Management System (LMS) 

Psychological First Aid  

PFA  DSCLS206A

Psychological First Aid is intended for any potential disaster volunteers and members of local agencies interested in supporting the role of the Red Cross in the community's actions in preparing for, responding to and recovering from emergencies and disasters. 

This basic level Disaster Services course consists of five separate segments and a self-review questionnaire which is completed after the training has been completed. The course provides a framework for understanding the factors that affect stress responses in disaster relief workers and the clients they serve. In addition, it provides practical suggestions about what you can say and do as you practice the principles of Psychological First Aid. 

Public Speaking Workshop  

ARC 5014 

The purpose of this workshop is to teach participants how to plan and deliver presentations and key factors that affect overall public speaking performance. Participant exercises are a significant part of the workshop.

Restoring Family Links Caseworker Training (International Services)  

IS-RFL-401A 

The Restoring Family Links course and training enables paid and volunteer chapter caseworkers to more effectively deliver international Restoring Family Links casework services to clients who have been separated from family members in other countries by armed conflict, disasters or complex humanitarian emergencies. The training explains how Restoring Family Links services are global in scope and a core activity of the International Red Cross and Red Crescent Movement. Restoring Family Links services include Red Cross Messages (RCMs), Tracing Inquiries, Holocaust and war victims tracing services, information and referral services, and community outreach.

Course participants will learn the skills and procedures to undertake when initiating Restoring Family Links inquiries, conducting searches for clients in their community, delivering Red Cross Messages and other family news, and also have the opportunity to work with through several case examples. The coursework and instructor facilitated discussions are supported by videos and interactive activities.

Participants will become familiar with the use of American Red Cross forms including the Tracing Inquiry form, the Holocaust/WWII Tracing Inquiry form, the Red Cross message form, and with the service delivery direction and guidance, Restoring Family Links: Direction and Guidance for Chapter Caseworkers.

Safe Food Handling  

See "Basic Food Safety and Handling" above

Serving People with Disabilities Following a Disaster  

SPD DSPSS200B

Serving People with Disabilities Following a Disaster is a blended learning course consisting of two components, online and instructor-led, which outlines American Red Cross policies and practices as they pertain to providing services to people with disabilities following a disaster. 

Shelter Operations  

SO  ARC 3068-11

The purpose of this basic level Disaster Services course is to prepare volunteers and employees of the Red Cross and other agencies to effectively and sensitively manage shelter operations as a team while meeting the needs of people displaced as a result of a disaster.

Participants for this course will be volunteers and employees of the Red Cross and other agencies and community leaders who will be working on shelter operations teams. This course is three hours in length. Full attendance of the entire course is required to receive a certificate of completion.

Shelter Operations Simulation  

SOS  3068-12

The purpose of this training is to provide participants with an opportunity to apply the knowledge, skills and abilities required to operate a successful shelter.

Staff Health:  An Overview

DSSSS205C

The purpose of this training module is to provide employees and volunteers of the Red Cross with knowledge of the role and activities of Staff Health.

  Click here for the Learning Management System (LMS) 

Staff Health: Deploying A Healthy Workforce  

SHS DSSSS204A

This training module describes the role and responsibilities of the Chapter Health Reviewer and guides the participants through the application of hardship codes related to the deployment of employees and volunteers to disaster relief operations. Participants in this course will be Chapter Health Reviewers (Registered Nurses and Medical Doctors) who perform Health Status Record Reviews. 

Staff Health: Working on Disaster Relief Operations  

WPA  DSSSS206C

Staff Health: Working on Disaster Relief Operations is an online course consisting of four separate learning modules that reside on the Red Cross Learning Management System (LMS). The course will familiarize participants with their duties as workers in the Staff Health activity.

The purpose of this training module is to provide licensed Registered Nurses (RN) and Physicians with the knowledge, information and resources needed to understand the role of the Staff Health Activity on disaster relief operations.

Participants must demonstrate mastery of the concepts presented in the course by correctly answering at least 80% of the questions on a final assessment in order to receive a certificate of completion. 

  Click here for the Learning Management System (LMS)